Me and AI: How interacting with Artificial Intelligence collaborators affects healthcare workers’ expectations of, and attitudes towards, the role of AI in the workplace

AI describes a new class of technology, one that is capable of interacting with humans and the environment alike and that strives to mimic human capabilities (Rahwan et al, 2019).

Although people have a range of fears and expectations about the role of AI (Artificial Intelligence) in organizations, the bulk of these attitudes are based on impressions of AI technology (e.g. gleaned from popular and news media) rather than first-hand knowledge of AI outputs. At present, we know little about whether, and how, these held attitudes change after actually interacting with state-of-the-art AI. Given the growing role that experts expect AI to play in both our personal lives and our professional lives (Danaher, 2017; Huang & Rust, 2018; Kaplan, 2015; Kellogg, Valentine & Christin, 2019) and the rapid rate of technological adaption by workplaces (West, 2018), we aim to examine the critical question of how one-on-one interaction with AI affects healthcare employees’ perceptions of both their own, and AI’s, abilities at work and their willingness to work with AI in the future.

Lead Faculty

Meena Andiappan

Meena Andiappan

HSR – Health Services Organization and Management Studies Emphasis Lead

Affiliated Faculty