quality improvement; quality measurement and public reporting; global health; primary care; rural health; health human resource planning; health economics; health policy
Ben Chan is an Assistant Professor at the University of Toronto at IHPME. His current interests focus on strategy and leadership for quality in primary care in low & middle income countries. A key figure in health care quality in Canada, Dr. Chan was the inaugural CEO of the Health Quality Councils in Saskatchewan (2003-2007) and Ontario (2007-2012). These organizations expanded public reporting of health care quality and spearheaded large-scale improvement campaigns in chronic disease management, patient safety and wait times. In recognition of his work, Dr. Chan was named in 2006 Canada’s Outstanding Young Health Executive, and in 2005 Victoria College’s Distinguished Alumnus of the Year.
Dr. Chan consults widely to international governments and organizations. Through the World Bank, he assisted the Republic of Georgia in establishing a quality strategy for primary care and a blueprint for a national quality agency, and is currently advising the Republic of Belarus on IT investments to support primary care quality improvement. He has just concluded a year-long initiative in Kazakhstan resulting in improvements in diabetes and hypertension indicators at several major polyclinics and a national strategy for chronic disease management.
Dr. Chan also practices primary care part-time with the Sioux Lookout First Nations Health Authority, and is researching how the community health worker model of care in developing countries can be applied in Canada’s aboriginal communities. He holds a BSc and MD (Toronto), Master of Public Health (Harvard) and Master of Public Affairs (Princeton).