Susan has had a hybrid career in research and management, holding positions as a senior manager in the Canadian and UK healthcare systems, as a manager of research at the Canadian Health Services Research Foundation (CFHI and now Healthcare Excellence Canada) and CIHR, and has training applied and qualitative research methods. She completed her BSc (Human Kinetics) at the University of Guelph, MHSc at the University of Toronto, and PhD at the London School of Tropical Medicine (UK) in health services research. She is a Senior Scientist at the Institute for Better Health at Trillium Health Partners, Affiliate Scientist at St. Mary’s Research Centre in Montreal, and holds academic positions as Associate Professor at IHPME, and Adjunct Professor at McGill Department of Family Medicine. Susan leads a program of research and knowledge translation on experiences of illness using qualitative research involving audio/video recording of individual narratives. Results are shared online at https://healthexperiences.ca/ to provide information and support to others with similar health problems, and so that others, including educators and healthcare professionals, can learn from their experiences to improve the quality of care, and help shape healthcare systems that are patient-centred. The Canadian Health Experiences Research Network involves scientists, trainees, patients and care providers across Canada, and is part of an international network of 13 country-based teams engaged in similar research using methods originally developed at Oxford University. See: https://dipexinternational.org/